We ‘release’ pre-bookable appointments every day at 8am up to 4 weeks in advance which offer a range of available times and dates throughout the week to suit as many patients as possible.
No GP appointments can be booked more than 4 weeks in advance.
Appointments are for 10 minutes and for one person only. If you feel you need more time than this, please ask for a double (20-minute) appointment. Although we try to run to time, sudden emergencies or patients requiring more time than allocated can cause us to run late. If you are delayed for these reasons your patience is requested. Remember: it could be you!
We also ask you to arrive to your appointment on time to allow our clinics to run as near to time as possible.
We appreciate that it is sometimes difficult to get an appointment at the time you want or with the doctor you would prefer. Whilst we are trying everything we can to improve our appointment system, we have limited resources and cannot offer unlimited appointments. As in all parts of the NHS, our funding is being reduced rather than increased and this is affecting all areas of our work, including the number of appointments we are able to offer. Please bear this in mind when you are calling the surgery.
Please call us on 01283 732257 to make an appointment.
Extended Access – Hub Appointments
You may have read in the news that GP surgeries across the country are struggling with increased workloads and more frustratingly appointment capacity for patients.
Wellbrook Medical Centre is excited to announce that we are now one of 9 local GP surgeries in the Derby City South Place who are working together to offer additional appointments to our patients.
The additional appointments are now available at our weekday hub 6.30pm - 8.00pm at:
Hollybrook Medical Centre
Derby DE23 3TX
Saturday appointments are available between 8.00am - 2.00pm at:
Haven Medical Centre
690 Osmaston Road
Hub appointments are for acute problems and will be treated by a Advanced Nurse Practitioner or a General Practitioner. We also have capacity to offer dressings for patients on Saturdays at the Haven hub.
Patients who cannot be seen:
•Babies under 12 weeks old
•Chronic disease or long-term condition management that requires continuity of care
•Severe mental health problems
•Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
Only doctor appointments will be available to book online. Nurse appointments will not be available online.
SystmOnline links directly to our appointment system at the surgery so you will get a live view of the appointments available at the time of booking. The only appointments that you will not be able to book are appointments for that day. If you need to be seen on the same day you are looking then you will need to telephone the surgery.
To register for our online services you will need a user name and password to be able to log into the website and this must be requested in person at the reception desk. You must provide photographic ID that has your name on (e.g. passport, driving licence). Patients under 16 years old must still provide photographic ID and can be given access via their parent or guardians record. 16 years and above must attend the surgery in person to register.
You can also:
View future or past appointments
Change your contact details
Request any repeat prescriptions
View a summary of your record
There is also a SystmOnline app that is available for iPhone and iPad users that can be downloaded for free from the App Store – search for SystmOnline.
To access the appointment system, please click on the Appointments icon at the bottom of the home page or click here.
Quick Patient Guide to using SystmOnline
These are pre-bookable up to 6 weeks in advance.
Nurses appointments vary in length of time therefore, the Practice Administrator will ask what the appointment is for to enable us to book the right time frame.