Cancelling Appointments

It is extremely important that if you are unable to attend your appointment for any reason, please either:

* pop in to see us at the reception desk

* call the surgery 01283 732257

* send us a text on 07858 892891, stating your full name, appointment date and time

* log in to your SystmOnline account

* cancel via the NHS app

We ask you allow a minimum of 12hrs notice wherever possible. Your appointment can then be used by another patient.

Please note our mobile number is for appointment cancellations only and not for any other form of communication.

We lose approximately 20hours of clinical time each month to missed appointments. Please cancel your appointment if you no longer need it so we can offer it someone else.

Did not attend (DNA)

If you fail to attend your appointment you will automatically receive a text message followed by a letter. Should you miss 4 appointments in a rolling 12 month period you risk being removed from the practice list. If you fail to attend 4 appointments your non-attendance will be discussed by the GP Partners and Practice Management team. Additional help or support will be offered to you if appropriate. If no further support is needed and another booked appointment is missed, you be removed from our practice list. 

For more information, please click here to view our policy: DNA policy


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