We know it is difficult to get through to us at the moment and how frustrating it is to hear that engaged tone when you try and call us. We have 10980 patients registered with the surgery. In June our Reception team answered 11630 incoming calls and our GPs saw or spoke to 4375 patients. In comparison, our GPs saw 3765 patients in June 2019 (pre-COVID).
We are looking into additional ways to contact the practice and also improve the telephone system, but this takes time and cannot be done quickly or without cost to the practice.
We are also dealing with the same COVID absence problems as other workplaces. Staff are having to self-isolate at times and it is not easy to secure cover at short notice, especially for GPs or Nurses where we are already releasing staff to support the COVID vaccination centre.
Most patients are very understanding, however there are increasing numbers of patients who are being rude and abusive to our staff. We are working as hard as we can under very difficult circumstances which have been ongoing for the past 18mths. We know it's tough and everyone is fed up but we politely ask that you do not aim your frustration at our staff and that you treat them how you would like to be treated. We have a caring, hardworking, wonderful team who will always do their best to help you.
EASING OF RESTRICTIONS 19th JULY
Despite lockdown restrictions lifting in the community from 19 July, measures will remain unchanged in healthcare settings, including your GP practice. Please continue to help us to help you by wearing a face covering when entering our buildings, washing your hands using the facilities provided and maintaining social distancing.
Our practice has put in place comprehensive measures for staff and patients for the wearing of face masks and face coverings whilst at our surgery. All patients and visitors should continue to wear a face covering on entrance to our buildings and throughout the duration of their visit. The face coverings can be a scarf, homemade face mask or one that has been purchased. The measures continue to be an important part, alongside social distancing, of reducing the spread of Covid-19 and to keep our patients and communities safe.
We do understand that it can be frustrating, but we also know that when patients come to see us they are often sick and vulnerable, so we feel it would be wrong to not take these small precautions that can protect people.
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:
• the NHS App which you can download from app stores
• the NHS website (from 17 May 2021)
It may take more than a week for your identity to be checked and verified so you can use these services.
If you cannot access these online services, and you have had two vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you had your second dose more than five working days ago. It may take seven working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.
When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get proof of your vaccination status before you leave.
COVID VACCINATION PROGRAMME
For information on the COVID vaccination programme, please click on the document below. You must read this document if you have been invited to book an appointment via text message. if you have not yet been contacted to book an appointment please do not contact the surgery. We will contact you as soon as we are able to offer you an appointment.
COVID Vaccination Information for Patients
08.04.21 AZ COVID Vaccine Update
FOR ALL THE LATEST COVID INFORMATION - CLICK HERE
About the Wellbrook Medical Centre
The Wellbrook Medical Centre is a three partner practice currently providing General Medical Services to over 10600 patients. We aim to provide the highest quality of Primary Healthcare to all of our patients with compassion, care and skill. The practice is committed to Health Promotion, Disease management and Prevention. We offer our services from our modern, well organised and friendly practice.
This website has been produced to help you make the best use of the services we provide and to introduce you to some of the people who provide them for you.
For more information on the practice please see our Practice Booklet
If you are calling for a minor illness we may ask you to contact your pharmacy for help or ask you to wait until you have had your symptoms for a certain amount of time before booking an appointment or asking a GP to contact you.
Self-care refers to the actions we take to recognise, treat and manage our own health. It's about doing small things, everyday things for yourself to keep healthy and happy.
Self-care is good for you and for the NHS. We believe it's:
Please click on the link for online advice and general self-care and wellbeing http://nhsstaywellderbyshire.co.uk/ or see our Self Care section
Get NHS help online
The coronavirus (COVID-19) outbreak means you should stay at home as much as possible, but it's still easy to get NHS help using your smartphone, tablet or computer.
This page has information to help you:
- order repeat prescriptions
- contact your GP
- find out about urgent dental treatment
- manage long-term conditions
- maintain your mental and physical wellbeing
If you need an NHS service, try to do it online first. This helps everyone to follow social distancing.
Health Care at home
Do you need transport for your appointments?
Please click here to find out more about the Transport Services >>>>>>>>
(Site updated 26/07/2021)