New Service - Order Your Repeat Medication Over the Telephone!

Medicines Order Line – 0115 855 0260

8.00am – 4.00pm Mon - Fri

The Medicines Order Line has been set up by Derbyshire CCGs and is run by fully trained, experienced staff who will order your repeat medications, advise if you are due a review and have time to answer any queries you may have about your prescriptions. The aim of the order line is to provide you with an additional service allowing you the convenience of ordering medication over the telephone and to reduce the amount of medication waste within the NHS by only ordering the medication that you need. Your prescriptions can then be sent to any pharmacy or collected from the surgery as normal.

This service will offer great benefits for you, the surgery and the NHS as a whole. For more information, please click the leaflet link below. If you have any questions about the Medicines Order Line please contact the surgery and we’ll be happy to answer them.

Update: Request a call back from the Medicines Order Line (MOL)

The Medicines Order Line has been under significant pressure since the COVID-19 pandemic started and has undergone constant redesign of the service to meet the challenges of increased calls, social distancing rules, staff sickness and remote working. To save patients waiting in a phone queue they have introduced a call back system where patients can email a request for a call back from a MOL operative.

Click on this poster to see what is the best time to call the medicines order line What is the best time to call?

If you have further problems contacting them, you may use the following method:

Request a callback to order your prescription (South Practices incl. Derby City)

As a result of the current situation with Coronavirus or Covid-19 as it is also known, the Medicines Order Line is receiving a very high volume of calls. To save you from waiting we have introduced a call back system which you can request by sending an email to our Medicines Order Line inbox. To do this, follow the easy steps to below:

Click on this link here which will create an email request form and then in the email itself you need to tell us:

1.The name of your GP practice
2.Your name
3.Your date of birth
4.Your contact telephone number
5.Press send  

If the above link does not work then send your email to, including all the above information.

Please note that no responses will be provided via email as the purpose of email is to request a call back only. We expect to be able to call you back within 48 hours (excluding Saturdays and Sundays) but that may vary according to the volume of enquiries we are processing. We will attempt to call you back three times only. Please keep your phone with you at all times. It is also important to note that by providing us with your email and details you are giving us permission to share your details with other NHS organisations who may also have to share your information so that we can complete your request. The CCG accepts no responsibility for the incoming transfer of information.          

* Increase in prescription turnaround time *

Please note that due to increased workload at this time relating to COVID-19 we are increasing the turnaround time for repeat prescriptions from 2 working days to 5 working days. Please take this in to account when requesting your medication and order slightly earlier to avoid running out of medication.

You may request repeat prescriptions until your doctor requires a review. Please contact the Medicines Order Line to order your medication. Request only those items required and allow two working days before collection (if you wish to collect from your pharmacy then please allow 3 working days before collection). You may also order online via SystmOnline (a username and password is required - please contact the surgery for information or see Online Services) or through your pharmacy. Please note that ordering through a pharmacy is only available for patients who are unable to request medication themselves via the Medicines Order Line or SystmOnline.

prescriptionspurpleIf you are a new patient please note than when requesting repeat medication you should bring into the surgery either your repeat slip from your previous surgery or your prescription box. Alternatively, clearly write down the drug name, dose and frequency of use so that we are able to issue the correct medication before your notes arrive from your previous surgery.

We also provide an electronic prescription service where your prescription will be sent to your chosen pharmacy electronically - Click the EPS tab for more information. For return to your home, a SAE will be required.

Urgent Requests for Medication

Due an increase in inappropriate requests for ‘urgent’ medication, doctors will only issue prescriptions on an urgent basis where there is a clinical need. Late requests for routine medication will be reviewed by a doctor and only issued urgently when necessary. Prescriptions will be available for collection as follows:

  • Urgent requests – ready for collection on the next working day by 12pm

  • Routine requests - ready for collection within 2 working days when collecting from the surgery or 3 working days when collecting from a pharmacy
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