Freedom of Information

 The Practice has a publication scheme produced in accordance with the Freedom Of Information Act 2000. The scheme is available from the Assistant Practice Manager.

Confidentiality

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act 1998. For the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the practice team. 

We will ensure that patient confidentiality is maintained at all times by all members of the Practice team. Our practice team consists of the GP’s, Nurses and other clinical staff (including the community pharmacists and their teams at Etwall and Hilton), reception and administrative staff.

Complaints

We always try to provide the best services possible, but there may be times when you feel this has not happened. If you have any complaints, please telephone or write to our Practice Manager and she will endeavour to deal with them. 

You can also download and fill in our complaints form.  Please fill in the details and then send the document to the surgery for the attention of the practice manager.

Download our complaints form

Our responsibility to you

You will be greeted courteously.

You will have the right to confidentiality.

You will have the right to see your medical records on request, subject to legal requirements.

You will be seen or given treatment on the same day if your problem is urgent.

You will be seen by your own or preferred Dr wherever possible.

Your repeat prescription will be available for collection from the surgery within 2 working days of your request.

Your suggestions & comments about the service we offer will be considered sympathetically and any complaint dealt with promptly.

Your responsibility to us

Please treat all surgery staff with respect - we are all just doing our job. We reserve the right to remove patients from our practice list for violent or abusive behaviour.

Please do not ask for information about anyone other than yourself.

Please tell us of any change of name, address, telephone number or circumstances so that we can keep your records up to date.

Please cancel your appointment if you are unable to attend so that we are able to offer it to someone else.

Please be punctual but please also be prepared to wait if your consultation is delayed by an unexpected emergency.

Please allow sufficient time for your consultant's letter or test results to reach us - you will be advised of the usual length of time to wait for test results we have arranged but please contact the hospital for the results of any tests arranged for you by the consultant.

Please use the tear off slip to request your repeat prescription wherever possible.

Please attend for review when asked, before your next prescription is due.

Please let us know whenever you feel that we have not met our responsibility to you.

PCT

We are contracted to provide our patients with high quality general medical services by the local Primary Care Trust. The Derbyshire County  Primary Care Trust is located at Park Hill, Hilton Road, Egginton, Derbyshire DE65 6GU.