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Cancelling Appointments

It is extremely important that if you are unable to attend your appointment for any reason, please call the surgery to cancel on 01283 732257 or send us a text on 07858 892891, stating your full name, appointment date and time or log in to your SystmOnline account.

We ask you allow a minimum of 12hrs notice wherever possible. Your appointment can then be used by another patient.

Please note our mobile number is for appointment cancellations only and not for any other form of communication.

Due to patients either forgetting to attend the surgery or cancelling their appointments we lose approximately 20hours of clinical time each month therefore we ask each and every patient were possible to please cancel their appointments to help others.

Did not attend (DNA)

If you fail to attend your appointment you will automatically receive a text message followed by a letter. Should you miss 4 appointments in a rolling 12 month period you risk being removed from the practice list. If you fail to attend 4 appointments your non-attendance will be discussed by the GP Partners and Practice Management team. Additional help or support will be offered to you if appropriate. If no further support is needed and another booked appointment is missed, you be removed from our practice list. 

For more information, please click here to view our policy: DNA policy

 

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