Appointments

Please note:  If you are unable to attend your appointment for any reason, please call the surgery to cancel on 01283 732257 or send us a text on 07858 892891, stating your name, appointment date and time or use our online cancellation form found on our home page.

We ask you allow a minimum of 12hrs notice wherever possible. Your appointment can then be used by another patient.

Please note our mobile number is for appointment cancellations only and not for any other form of communication.

Appointments requested on the day

If you feel you require an urgent or same day appointment, please telephone the surgery and your details will be taken by reception, you will then be called back by the Duty Doctor or Nurse Practitioner.  Your problem will be assessed (triaged) on the telephone; you will then be offered an appointment if needed, or we may be able to advise you and provide treatment over the phone. Please be aware that this is an extremely busy service.
 
Reception will request a landline number in preference to a mobile number.

Pre-Bookable Appointments

Routine appointments with a Doctor can be booked up to 2 weeks in advance
 
Please try to avoid telephoning the surgery to make a routine pre-bookable appointment between 8.00 and 10.00 am as this is the busiest time on the telephones.
 
Appointments can be made by telephoning 01283 732257 or by calling into the Medical Centre.

Appointments are for 10 minutes and for one person only. If another member of your family wishes to be seen with you, or you feel you need more time than this, please ask for a double (20-minute) appointment. Although we try to run to time, sudden emergencies or patients requiring more time than allocated can cause us to run late. If you are delayed for these reasons your patience is requested. Remember: it could be you!
 
Please note:  Only pre-bookable appointments can be made at the reception desk.  if you require a same day appointment please telephone the surgery.

Nurse Appointments

All nurses" appointments are pre-bookable, as are most of the clinics.

Home Visits

Home visits are for the housebound or seriously ill. Please telephone before 10.30am and be prepared to give the receptionist some indication of the nature and urgency of the problem. The doctor will usually wish to speak to you before arranging to visit.

Wherever possible please try to attend the Practice as the quality of care we can offer in the home is much less than in a well equipped Medical Centre.

For Telephone Consultations please call 01283 732406

If you wish to speak directly to your doctor, please call the surgery and you will be booked into their next available Phone Back slot. The doctor will then call you back. 

We are unable to specify a time when your call will be returned, it could be at any point during the day or even after the surgery has closed.

You may choose to use this facility if you are unsure as to whether you need an appointment or visit, or for general advice.