How do I book a routine appointment?
When you call the surgery you will be offered our next available routine appointment. If we do not have an appointment that is suitable or you feel you need to be seen sooner, then you have the option of coming to the surgery at 11.30am and waiting to see the next available Doctor. All Doctors that are in will be taking it in turn to see any patients that are waiting. Unfortunately you cannot specify who you would like to see but you are guaranteed to see a Doctor that morning. Alternatively, you may phone back another day to see if any further appointments have been released. If you call us in the afternoon and your problem is not medically urgent then you will given the next routine appointment or asked to call back the following morning.
What if I need an appointment for a specific day e.g. on Friday?
If you want a routine appointment for a specific day but we don’t have any available when you call, you can call the surgery on the day you want to be seen and opt to come to the surgery at 11.30am. Again, you won’t have the option to choose a specific Doctor but you are guaranteed to be seen by a Doctor on that day. Again, you may wish to call back another day to see if any further appointments have been released.
Can I see the Doctor about anything at 11.30am?
Yes you can see the Doctor about any problem at 11.30am but we have a strict ‘one problem for one appointment’ rule. If you feel you need more time or have a lot of problems to discuss, please mention this to the Receptionist when you contact the surgery as a routine appointment may be more appropriate.
What if I have an urgent problem?
If you have an urgent problem, please call as early as you can and you will be seen on the same day. If you call in the morning you will be offered a morning appointment or if there are none available you will be given the option to come to the surgery at 11.30am. If you call in the afternoon you will be asked if your problem is medically urgent. If it is, then we will take your details and a contact telephone number and the Duty Doctor will call you back to assess your problem and either give you advice over the telephone or organise for you to come to the surgery to be seen that afternoon.
We appreciate that it is sometimes difficult to get an appointment at the time you want or with the doctor you would prefer. Whilst we are trying everything we can to improve our appointment system, we have limited resources and cannot offer unlimited appointments. As in all parts of the NHS, our funding is being reduced rather than increased and this is affecting all areas of our work, including the number of appointments we are able to offer. Please bear this in mind when you are calling the surgery.
The Nurse Practitioner cannot see:
• Babies under 3 months of age
• Breast / testicular lumps
• Mental Health problems (anxiety,depression, stress)
• Joint problems other than sprains
• Severe persisting headaches / migraine
• Gynaecological problems.