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Frequently Asked Questions

Frequently Asked Questions

Appointments

Do you have routine appointments?
Yes, they are released at 08.00am every day.

How far in advance can I make an appointment with a Dr?
4 weeks.

I would like to be seen this morning?
Call at 08.00am and we will book you in to the next available appointment, if we are fully booked and it is not medically urgent we will ask you to make a routine appointment or call back another day.

Can I request a particular Dr during the sit and wait clinics?
No, you may request male or female.

Is the Sit and Wait appointment for anything?
No, these are for the medically urgent only and booked by the duty doctor.

Do I always need to see the same Dr?
Not always. It is useful to see the same Dr for an ongoing problem but all of the Drs work as a team and will have knowledge of your medical history.

Do I always need to see a Dr for my results?
No. Call the enquiries line after 2.30pm for your results. If a Dr wishes to see you or speak to you we will make contact with you via text or post.

I would like to be seen this afternoon?
If you call after 12.00pm and our pre-bookable appointments are full and you deem your problem to be medically urgent we will arrange for the Duty Dr to contact you and assess your medical condition.

Can I book an appointment with a Doctor online?
Yes, please provide us proof of identification and we will provide you with a username and password.

Do I have to see my registered Dr?
No, you can request to see any Dr.

How far in advance can I make an appointment with a nurse?
6 weeks.

Do I need to tell the Practice Administrator what my problem is for a Practice Nurse?
Yes, to enable us to book the appropriate time frame.

My Dr said they want to see me on a specific day?
If this is the case the Dr will book the appointment for you or notify the staff to arrange this for you.

Routine telephone call backs

How can I speak to my Dr?
We will book you in for the next available routine call back.

Can I specify a time?
No. The Dr will call you back at some point during the day and could even be after the surgery closes.

Cancelling Appointments

How do I cancel my appointment?
You have 4 options you can, call 01283 732257, text 07858 892891, Systmone Online or via our website www.wellbrookmedical.co.uk We ask that you allow at least 12hours to enable us to re-use your appointment for other patients.

Surgery Hours

What time are you open?
08.00am – 18.30pm.

Do you close during the lunch time period?
No.

What time do the phone lines open?
08.00am.

Extended Hours

Do you offer appointments in the evening and at weekends (extended hours)?
Yes for pre booked appointments only on a Thursday evening and Saturday morning.

What are the times?
Thursday 18.30pm – 20.00pm
Saturday 08.00am – 12.15pm

Can these be pre-booked?
Yes.

Will the doors be open for anything else during extended hours?
No.

Are the doors open for anything during extended hours?
No, these are for pre-bookable appointments only, there is an intercom system on the wall and each patient is confirmed upon arrival.

Are the telephone lines open during extended hours?
No, after we close please call NHS 111 should require any assistance.

Physiotherapy

Can I book straight in to the physio’s clinic?
If wishing an NHS referral the Dr or midwife must refer you first.

Prescriptions

Can I order a prescription over the phone?
No.

How do I order prescription?
Visit our website www.wellbrookmedical.co.uk.
Call in to the surgery with your counterfoil.
Call in to the surgery and complete a small form.
Register at one of the local pharmacies.

How long do they take?
2 days for collection at the surgery.
3 days for collection at any of the local pharmacies.

I am a new patient, how do I get my medication?
Bring in your counterfoil from your previous surgery or proof of your medication or if neither present book in to see a Dr.

Fit Notes

My fit note is due to expire and I need a continuation, what do I do?
Speak to one of the Practice Administrators and they will make a request to the Dr.

How long will it take?
Up to 5 working days.

Can I return to work?
If your fit note has run out you can return to work.

Can I return to work before?
No, you must speak to a Dr first, make a request for a routine call back.

Recalls / Invites

Do I need to book my 6 week postnatal / neo natal check?
No. We will send you an appointment letter; this will also include your babies’ first immunisation appointment.

When will I have my first cervical smear?
Unless clinically indicated you will be contacted after you turn 25 years old.

How often am I recalled for my cervical smear?
25 – 50yrs every 3 years
50 – 65yrs every 5 years

Private Work

How long does it take for a private referral?
A minimum of 1 week.

How long does it take for private work e.g. holiday cancellation forms, ‘to whom it may concern’ letters?
A minimum of 3 weeks

Does it cost?
Yes and the prices vary depending on the work involved, you will be advised accordingly.

Other

How long will my test results take?
Up to 5 working days, some results may take longer.

How do I get my results?
You will be asked to contact the surgery after 14.30pm on the Enquires line 01283 732406. If the Dr wishes to see you / speak to you or repeat the test we will contact you via post or text message.

Can I request any blood test?
No, either a Dr, Nurse or a Consultant must have advised you to have one.

How do I contact the District Nursing Team?
Call the District Liaison team on 01332 258200 or we will send them a message for you.

How do I contact the Health Visiting Team?
Call Repton Health Centre on 01283 701261 or we will send them a message for you.

How do I contact the Community Matron, Rachel Reilly?
Please call us at the surgery and we will send her a message to contact you.

Do you have a self use Blood Pressure (BP) machine?
Yes, it is located in the reception area.

Do you have a Patient Participation Group?
Yes, please see the Practice Administrator or visit our website for further information.

Do you own Hilton Pharmacy?
No it is completely independent to the Wellbrook Medical Centre.

Do you own Hilton Physiotherapy?
No it is completely independent to the Wellbrook Medical Centre.

What is your appointment line telephone number?
01283 732257

What is your enquiry line telephone number?
01283 732406

What happens after you close?
Please call NHS 111.

How many patients do you serve?
Currently over10,408 patients.

 



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